Cancellation / Deposit Policy

Cancellation or no shows

We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.

Our cancellation policy

We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours notice, otherwise a cancellation fee of 50% of the cost of your service or treatment may be charged. Any deposit paid will be refunded if cancellation before 48 hours.

It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee.

If you need to cancel, please give us a call or use our online booking system. Please don’t text, email or put a message on social media.

Deposit policy

Please note that we now require a £25 deposit for all services over £80.

The deposit will be used as part payment towards your service.

The deposit is non-refundable if you do not show for your appointment or if you cancel with less than 24 hours’ notice.

It is transferable if you need to rearrange your booking when giving more than 24 hours’ notice.

We completely understand that things can happen at the last minute and we can assure you that we will be sympathetic in certain circumstances.

Regrettably we have had to put these measures in place due to the amount of no shows and last minute cancellations, which cost the salon a lot of money.

Payment details

Before we take your payment details to cover cancellation charge or a deposit or advance payment, we will confirm:

  • The service and treatment you’re booked.
  • Sue Jane location and contact details.
  • The total price, [including any taxes] of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
  • The time and date of the appointment.
  • Deposits are charged at £25 for any services costing £80 or more.