Terms and conditions
Delivery and collection
If you’ve opted for click and collect then we will email you to confirm that your ordered items are available for collection. If you do not hear from us on the next working day after you place your order, please contact us on 01293 786666 or email firstname.lastname@example.org.
All deliveries will be sent by Royal Mail standard, so you should generally expect delivery 3-5 working days following your order.
Returns and refunds
We will exchange or refund damaged, faulty or incorrectly supplied goods provided that you advise us within 14 days of purchase. We will pay for return postage in this case.
You have a right to cancel your order for items that have been ordered online for delivery within 14 days of purchase, as long as the items are in their original condition, unopened and unused. You must advise us of your intent to cancel by calling us on 01293 786666 or email email@example.com.
Once the returned items have been received by us, we will refund your payment within 14 days. You must pay for any return postage.
Please note that items purchased by click and collect are not eligible for refunds.
None of these terms and conditions affect your statutory rights.